About FAY
Fay is the proud owner of Fay's Cleaning Services, a venture she established in 2018. Her journey into the world of cleaning services was not just a business decision but a testament to her resilience as a domestic violence survivor. Faced with the responsibility of providing for her sons, Fay turned to cleaning homes as a means of support.
Through years of unwavering dedication and hard work, Fay has transformed her solo cleaning endeavor into a thriving business. Today, she leads her teams of dedicated individuals who share her commitment to excellence in cleaning services. Passionate about their work, Fay and her teams take pride in delivering exceptional service to their clients.
Fay's story is one of triumph over adversity, a testament to her strength and determination. Her business not only provides high-quality cleaning services but also serves as a vehicle for positive social impact. Fay's commitment to her clients, her team, and her community reflects her unwavering dedication to making a difference in the lives of others.
values + mission
Values:
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Exquisite Cleaning Excellence
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Uncompromising Quality Standards
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Reliable Service You Can Trust
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Dedicated to Diligence and Perseverance
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Exemplifying Professionalism in Every Detail
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Ensuring Utmost Customer Delight
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Deep-rooted Commitment to Community Enrichment
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Empowering Women Through Opportunities and Support
mission:
At Fay’s Cleaning Services, we are driven by a passion for excellence, delivering top-tier, dependable cleaning services throughout the Southwest Chicago suburbs. Our seasoned, expertly trained team is singularly focused on surpassing customer expectations with every task. We hold steadfast to our commitment to community, fostering a supportive, family-oriented workplace environment that nurtures the growth and success of our valued employees.
FAQ
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Is there a cancellation fee?Existing Residential customers: If you cancel less than 48 hours before your scheduled service, there will be a $35 cancellation fee. Existing Commercial customers: If you cancel less than 48 hours before your scheduled service, there will be a $50 cancellation fee. NEW Customers: Non-refundable deposits are required to book appointments for new customers. If you cancel, you will not receive your deposit back.
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Do I need to provide any of the cleaning products/materials or equiptment?We need a vacuum for carpeted areas. If you have specific requests for products, you may need to provide them. We provide everything else.
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Do you wash windows?Of course!! Fire your cleaning service if they are not cleaning them!
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Should we stay home or leave while you are cleaning?This is a question that gets asked all the time. It's easier when no one is home. It prevents disruption and we work more efficiently. If you must be home, we kindly ask if you can stay in a different room.
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Do you do same day appointments?We are by appointment only and in person estimates are required prior to your appointment.
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How many people will be working on my home?Our fabulous teams consist of four people!
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Do you do laundry?Not at the moment.